Digital Certainty for the Age of AI Launching in June!

A "user" is any individual in your organization who has a dedicated company email address and uses company-managed technology (computers, mobile devices, or cloud apps) to perform their work. We don't charge per device; if one employee has a desktop, a laptop, and a tablet, they still count as just one user. This keeps your costs predictable even as your team adopts more tools. 

Hourly billing creates a "conflict of interest"—the more problems you have, the more the IT guy makes. Our "Per User" model aligns our goals with yours. You pay for Digital Certainty. Because we charge a flat fee, it is in our best interest to build you a rock-solid foundation that doesn't break. We profit from your stability, not your downtime. 

 The base prices listed are for standard business environments. If your organization has complex requirements—such as managing multiple physical servers, 24/7 mission-critical support needs, or specialized industry compliance mandates—the price may adjust to reflect the extra labor and resources required to keep that foundation unshakeable. We will always provide a brutally honest and transparent quote before you sign anything. 

Our managed service plans cover the management, security, and support of your technology. While the monthly fee does not include the purchase price or setup of new computers or servers, we will provide a quote prior to any work being done.  We also offer Hardware-as-a-Service (HaaS) options. This allows you to lease high-end firewalls and networking equipment for a small monthly add-on, keeping your initial capital expenses low. 

Your monthly "Per User" fee covers the ongoing management, security monitoring, and proactive maintenance of your rock-solid foundation. This includes remote helpdesk support for your team, cloud management (Google/Microsoft), and the specific security features listed in your chosen plan. Our goal is to make your technology costs as predictable as possible. 

While we strive for all-inclusive service, certain items fall outside the scope of monthly maintenance. These include:

• Physical Hardware: The cost of new laptops, servers, firewalls (if not leased), and replacement parts.
• Specialized Projects: Major one-time events like moving your entire office to a new location, custom software development, or large-scale infrastructure overhauls.
• On-Site Vendor Fees: Costs from third-party vendors (like your ISP or specialized medical/legal software providers) remain your responsibility.
• Shipping & Travel: Physical shipping of equipment or extensive travel for on-site projects outside of our standard service area.
• "Emergency" out-of-hours support - See below for more details

If you have a project that falls outside your monthly plan, we bill at a specialized "Partner Rate." Your rate depends on the level of commitment you’ve made to your infrastructure:

• Foundation Plan Members: $200 / hour.
• Professional & Elite Plan Members: $150 / hour.

 We believe in rewarding businesses that invest in their own resilience. Because the Professional and Elite plans include more advanced monitoring and AI Literacy training, your systems are inherently more "rock-solid." This makes our job more efficient when a project does arise. We pass that efficiency back to you in the form of a $50/hour "Partner Discount." 

For our Professional and Elite partners, we provide clear pathways for emergency support. While we solve technology challenges permanently to prevent these situations, we are here when the unexpected happens. Emergency or holiday support is typically billed at 2x your standard partner project rate, ensuring you have Digital Certainty 24/7/365. 

• Foundation Plan Members: $400 / hour.
• Professional & Elite Plan Members: $300 / hour.

We believe our work should speak for itself. While we look for long-term partners, we don't believe in "trapping" clients. Most of our agreements are annual with 30-day "out" clauses. We want you to stay because you feel resilient and ready to lead, not because a contract says you have to. Plus, remember our AI Readiness & Security Assessment Credit: if you book a $295 session and join a plan within 30 days, that fee is credited right back to you.